Croft. Integrating Business with Technology Royal Warrant
 

ICT related problems can really slow businesses down. Now, more than ever, IT departments are under increasing pressure to ensure high availability of systems to the end user. However it’s not always easy to pinpoint the root cause of a problem especially with the complexity of today’s modern networks. After all no-one can be an expert on everything - right?

  
 

 

Benefits of using a technical support contract include:

  • Convenient, expert advice is just a phone call away to help manage increasingly complex, multi-vendor environments.
  • Access to an experienced team of engineers with multi-vendor skills and accreditations.
  • Additional skills complementing your existing IT team as part of a comprehensive support strategy.
  • Remote access via your broadband connection means our engineers can solve the problem quickly.
  • Unlimited telephone support.
  • Rapid response to incidents with escalation to site if required (extra charges apply).
  • Fixed cost for accurate budgeting.

 
 
     

The Technical Support Service from Croft Technology can help you to solve your IT problems fast. This flexible contract includes unlimited telephone support and remote access to registered servers for diagnostics and problem solving.

Simply call our UK based help desk and speak to one of our highly trained and experienced support engineers. They will discuss the issue with you and in some cases will guide you through setting up a remote access session. They will then investigate the problem for you leaving you to carry on with your work.

If you have a problem now why not give us a call - we will be more than happy to help you out!

Technical support will be provided on the following products:

  • Operating Systems Support
    • Microsoft Windows XP/Vista/Home/Business/Ultimate
    • Microsoft Small Business Server 2003
    • Microsoft Windows Server 2000/2003/2008
    • Operating System Installation & Configuration
    • Operating System Updates & Upgrades Support
  • Desktop Applications Support
    • Microsoft Office 2003/2007
    • Adobe Acrobat
    • Most Anti Virus products
  • Server Applications Support
    • Microsoft Exchange 2000-2007
    • Microsoft Internet Information Server
    • Microsoft SharePoint Portal Server 2001-2003
    • Microsoft Office SharePoint Server 2007
    • Microsoft SQL Server 2000-2005
    • Microsoft Routing & Remote Access
    • Microsoft Active Directory
    • BlackBerry® Enterprise Server
    • Veritas Backup Exec
    • Computer Associates Arcserve/Brightstor
    • Most Anti Virus products
  • Hardware Support
    • Desktop Hardware Fault Diagnosis (x86 PC Compatible)
    • Server Hardware Fault Diagnosis (x86 PC Compatible)
    • Printer Fault Diagnosis
  • Networking Support
    • Workgroup LAN Fault Diagnosis & Support
    • Domain/Active Directory Diagnosis & Support
    • Routing Fault Diagnosis & Support
    • Firewall Diagnosis & Support

Contact us for further information about technical support services from Croft

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Croft Technology plc, Croft House, Blucher Road, West Moor, Newcastle Upon Tyne, NE12 6DT. UK
Tel: +44 (0)191 268 4602, Fax: +44 (0)191 268 5442, Company is registered in the UK. Registration No: 974011
Email: enquiries@croftplc.com
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