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Croft Technology provides onsite
computer, network and printer maintenance services on
a wide range of multi vendor equipment
throughout the UK.
Our award winning
services are delivered within a flexible contract framework
providing customers with a choice of response and fix
times with coverage up to 24/7/365.
Our team of
highly skilled mobile engineers are based strategically
throughout the UK to ensure a rapid response to site.
We can also provide dedicated account engineers, based
on your premises, for permanent or short term contracts.
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The core principle behind the
Croft Help Desk service is the receipt, logging and management
of IT related problems using our Strategix management
system and skilled help desk personnel.
The service provides our customers
with access to a reliable and feature rich software tool
which can be used to manage Incidents, Service Requests
and Change Control. The system also includes service level
management for tracking commitments with customers, users
and third party vendors against agreed service levels.
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The Deskside Support Service
is an enhancement to our standard Maintenance Service
and can also be provided in conjunction with our Help
Desk service.
Croft will deploy highly skilled support engineers, on
site, to act on your behalf and attend an end user issue
and resolve that issue quickly and effectively.
Engineers can be based on site permanently,
as an extension of your existing IT team or on a temporary
basis. Temporary arrangements can include; covering holidays
or sickness or to lend assistance with project work.
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ICT related problems can really
slow businesses down. Now, more than ever, IT departments
are under increasing pressure to ensure high availability
of systems to the end user. However it’s not always
easy to pinpoint the root cause of a problem especially
with the complexity of today’s modern networks.
After all no-one can be an expert on everything - right?
The Technical Support Service from
Croft Technology ensures clients gain a fast and efficient
resolution of issues in a multi-vendor networking environment.
This flexible contract includes unlimited telephone support
and remote access to registered servers for diagnostics
and problem solving.
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Croft Technology has introduced
the installation, move, add, change (IMAC) service to
assist our clients with the management of their IT equipment
throughout the product lifecycle.
The service is modular in design and
includes; installation and configuration, upgrades, technology
refresh, de-installations and disposals, moves, audits,
portable appliance testing and resource supply.
Technology Refresh is a service
that helps you to manage change. It provides you with
the freedom and flexibility to upgrade or add to your
systems at pace that suits you and your business.
Croft has a proven track record in
delivering a full range of technology refresh programmes.
We have worked with organisations with a single office
and a thousand devices through to organisations with single
devices in over a 1000 locations.
Whatever your requirement we’ll
take the hassle out of technology upgrades.
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Effective recycling of redundant
IT equipment is an important issue with an ever increasing
focus on environmental policies and legal obligations
for corporate clients and small businesses alike.
Whether you’re upgrading existing
installations or deploying new systems there are a number
of key issues to consider:
- Secure removal of all corporate
data and identification.
- Compliance with stringent environmental
legislation.
- Potential disruption to your business.
Croft provides
clients with an efficient, reliable and cost effective
means of IT equipment disposal that complies with all
relevant legislation, including the Environmental Protection
Act 1990 and regulations under the WEEE Directive.
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