The core principle behind the Croft Help Desk service is the receipt, logging and management of IT related problems using our Strategix management system and skilled help desk personnel.

The service provides our customers with access to a reliable and feature rich software tool which can be used to manage Incidents, Service Requests and Change Control. The system also includes service level management for tracking commitments with customers, end-users and third party vendors against agreed service levels.

In addition, powerful reporting services are available to provide statistical analysis, trending and problem management to support continuous improvement.

To ensure that all service events are handled efficiently and with minimum disruption to your business, all calls are controlled from our National Operations Centre (NOC) based in Newcastle upon Tyne

The help desk service includes:

• Incident Management
  
• Service Requests
  
• Change Management
  
• Problem Management

Once the service event is logged into our system it will automatically be relayed to your designated technician or member of staff via our web portal. Details can also be entered into the web portal to record details of work done and action taken. This is particularly useful for subsequent analysis and review.

For those organisations who don't have their own IT department, combining the help desk service with our technical support service will provide a totally outsourced solution for 1st and 2nd line end user support.

Contact us for further information about helpdesk support services from Croft

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